1. How does the Return Policy work?
Products purchased on the website www.vlahopol.com can be returned according to the O.U.G. 34/2014 if the buyer is dissatisfied with the quality of the product, or if it is found that the product does not meet its requirements, or as the case may be, without invoking a specific reason.
If you want to return a product you have this right and this possibility.
You have a legal return period of 14 days and a money back guarantee of 30 days.
Returns of goods can be made by individuals and / or legal entities with remote orders made online or by phone or if they were purchased directly from the showroom
1.1. Star Media Production SRL accepts the return of purchased products, within 14 calendar days of receiving the product, under the following conditions:
· To exercise the right of withdrawal from the contract, you must complete the return form from the customer account or send an e-mail to the address "shop" @ vlahopol .com or from the contact form specifying:
· name and surname in the order,
· order number,
· a purchase date for faster location
· products to be returned
· the reason for returning the products,
within a maximum of 14 calendar days from the date of receipt of the product from the order.
1.2. Verbal notifications are not accepted (telephone or at the headquarters of Star Media Production SRL);
1.3. The buyer is obliged to return the products by courier or in person to the address that will be made available to him as a result of the return request as soon as possible, but not more than 14 calendar days from the date of exercising the right of withdrawal;
1.4. The transport costs of returning the products are supported exclusively by the Buyer;
1.5. The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and the accompanying documents);
2. The following goods may not be returned in the following cases:
2.1. Software or products containing licenses that have been installed cannot be returned so that their resale is no longer possible;
2.2 Hygienically sensitive products that cannot be used by more than one user may be returned: in-ear headphones, mouthpieces, reeds, music, whistles, panpipes, trioles, or other consumables that have already been used, or started, unwrapped, or unsealed, etc.
2.3. Within the Fashion or Gifts section there are goods such as: clothing or footwear, perfumes, alcoholic beverages, or personal hygiene products that once unsealed and used can no longer be resealed, returned or resold.
2.4. Products that have been made to order according to the specifications presented by the consumer or clearly customized following descriptions made by the buyer cannot be returned.
2.5. Also, products that are likely to deteriorate or expire quickly cannot be returned, products that are, after delivery, according to their nature, inseparably mixed with other elements;
2.6. If your order was accompanied by gift products, it is necessary to return them as well, otherwise an amount equivalent to the price on the website www.vlahopol.com of the gift products will be retained;
2.7. If several identical products have been purchased, only one unsealed product is accepted as a return. The rest of the quantity must be sealed;
2.8. For products that show physical changes due to shocks, blows, scratches, or other signs of wear of the equipment, Star Media Production SRL reserves the right to retain a sum of money equivalent in value to the damage suffered by the product after which it will return the money;
2.9. For the returned products that were used, the value can be reduced according to GEO 34/2014, art. 14, para. 3; for which reason:
• In case of observing functionality or appearance problems caused by the misuse or use of the equipment, which bring it in a condition in which it can no longer be sold as new, we will request the equivalent value for returning the product in question to the initial stage. This decision will be communicated based on a technical and aesthetic finding of the returned product;
3. If one or more products are accepted for return you must meet the following conditions:
3.1. The product must be accompanied by:
• original invoice or copy
• receipt or tax receipt (if applicable),
• original warranty certificate
• any other documents and other manuals received exclusively in original
3.2. Following the sending of the product by the Buyer to the Seller's premises and only after the examination, the status of returned product will be accepted. It is not accepted to send the products with the specification of the refund request before the equipment is examined, as products will be first tested and verified by the Seller before accepting the return;
3.3. Once the Return is accepted, Star Media Production SRL is obliged to return to the customer the value of the product or products if there are more products in the shortest time and not more than 14 calendar days from the date of the Accepted Return by the Seller of the right to withdraw from the contract.
3.4. Star Media Production SRL can postpone the refund of the money until the moment when the returned products are received and the eventual damages can be ascertained.
3.5. Return shipping costs are supported by the Customer.
4. Legal entities
4.1. For Juridical Persons, the same conditions apply as those described in chapters 1, 2, and 3, except for the exclusive possibility of refunding. The return will be accepted only with the possibility of replacing the returned products with one / more products of the same value or of a higher value (with the payment of the difference);
4.2. Star Media Production SRL reserves the right to refuse the return in justified cases such as:
• the returned products are not in perfect working order,
• do not have all the original packaging
• shows visible damage that significantly diminishes the value of the product,
• the products were brought and / or made to order especially at the client's request, etc.
5. To start the return procedure
5.1 You must complete the return form from the customer account OR send an e-mail to the address "shop" @ vlahopol .com OR from the contact form specifying:
- first and last name in the order
- order number (for online orders) or fiscal invoice and date
- products to be returned
- the reason for returning the products
- bank account details if you want the money back (IBAN, Account Holder, Bank Name)
- the products you want to replace the returned ones with - if necessary
5.2. Verbal notifications are not accepted (telephone or at the headquarters of Star Media Production SRL) !!
5.3. After making the return request, pack the products in the original packaging to ensure the safe transport of the products (you are responsible for damage caused by transport in case of improper packaging).
5.4. Ship the products to the address that will be made available to you upon request for return.
Thank you for shopping with us,